Mini Problem finished?

Tags: BMW Mini, Poor BMW Service, Snows BMW

...... And continue it does a bit more. So today I got a call from one of the managers at snows, to tell me that BMW had agreed to extend the TLC on the mini so that the new engine gets the three years servicing we paid for it from new. This is good news, though really the least they could do.

The new engine is in the mini and appears to be doing all the things a engine should minus all the knocking noises it shouldn't. This is good, from this whole process I have had to liaise with BMW customer service and Snows BMW Customer service quite frequently. BMW them selves come across as a very reasonable bunch, who we're obviously trying to help. Snows on the other hand, portrayed your typical bunch Swiss Tony types. They we're completely uninterested in helping, they lied to me and Sarah out right on several occasions about what was and what had happened the mini.

I have since spoken to colleagues with BMW's re Snows, and out of roughly 10 people I spoke to only one could recommend them ( he turned out to know one of the engineers personally ). Looks like the mini will be going to wood BMW in Salisbury to get serviced.

Not an Ideal end to a situation but at least I haven't had my confidence in the vehicle shattered. Next stop is the 17" Cooper S wheels to stop the thing under steering, during enthusiastic cornering.